Frequently Asked Questions

Visiting hours

We recommend visiting from 8am until 8pm, after that time we lock our doors and most residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after hours visits to insure access.

Frequently Asked Questions

How do I find out about activities provided for the resident?

We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact in the healing process of those patients involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update- reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.

A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and families to visit and attend our special events.

What role does Social Services play at Heartland Care and Rehabilitation Center?

Our social service team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, help in care and discharge planning for each resident. They can arrange professional services for: Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.

How do I get my laundry done? Can my family members take my Laundry home to do?

Should you wish to have Heartland Care and Rehabilitation Center wash your laundry please notify the front office upon your admission. Subsequently, if your family/care giver is going to take care of your laundry at home, please let the nursing station closest to you know your plans. This way, the staff can place a sign on your closet door notifying our housekeeping staff to leave your clothing for family pick up. We request that your family provide a hamper for your clothes and pick it up twice a week.

All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved ones clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident's name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

What articles of clothing should I bring?

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident's name in permanent ink and entered into the patients' personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.

Is there a limit to the number of people who can visit at one time?

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.

Is there any private space available to use?

You may reserve the activities lounge for any special events (birthday, holidays, meals) with notice.

Can I bring my children to visit?

We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.

Can I bring a family pet to the facility?

We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.

How often will a physician or health professional visit?

Physicians generally see patients upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

Can I take my loved one home for a visit?

Residents may have a leave of absence only with a physician's authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.

Can my loved one receive mail?

Mail is delivered to residents personally on a daily basis except for weekends and holidays.

Attn: ________________ Room No. _____
Heartland Care and Rehabilitation Center
2525 Boutin Drive
Cape Girardeau, MO 63701

Or consider using our Send a Greeting feature on the website. Just type the recipients name and a type your message. When it arrives in our email box we will print it and hand deliver it to your loved one.

Is smoking permitted in the facility?

For the safety and welfare of all patients and staff, Heartland Care and Rehabilitation Center is a non-smoking facility. There are designated smoking areas in the outdoor areas.

Can I bring in my loved ones favorite food?

Consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients. Any food kept in the resident room must be in properly sealed containers.

Is there someone who provides haircuts?

We have beauticians available on Mondays.

Will my loved ones room have a television?

Residents may bring their own TV. Cable is available for all residents.

Will my loved ones room have a telephone?

We can arrange with the local phone company to have a landline installed per resident request. We also can accomodate those needing internet access.

What kinds of activities are planned for the residents?

We have individualized activities planned that match the capabilities and needs of our residents. We hold frequent resident and family councils. Scheduled activities may include: “live entertainment,” music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings and volunteer involvement.

How often will the Rehabilitation staff work with my loved one?

Your rehab director can inform you of the rehabilitation program designed for your loved one.

Will Medicare Part A cover my stay in the facility?

Patients must have a Medicare card that reads "Hospital Insurance." They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.

Who do I talk to about my food preferences? Can I get alternate options to each day's menu?

Upon admission our Registered Dietitian and/or Food Service Director will interview you regarding your special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.

Should you wish for another food item on a particular day's menu, please make your CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate your needs.

Our Dietitian and Food Service Director also monitor your nutritional status using monthly weights, daily intake records and relevant lab data. The results of these assessments are discussed at your care conferences.

What do I do if I have personnel concerns?

Our primary concern is that you feel comfortable here at Heartland Care and Rehabilitation and that your needs are being met. You should feel secure and at ease with our staff, particularly those providing your direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.

What is an Ombudsman?

An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do, but are able to be a voice for a resident with a concern.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

Heartland Care and Rehabilitation Center employs a full time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.

Additionally, should you have questions upon admission regarding the paperwork you are required to fill out, please call the front desk. You may request an appointment with our full time admissions coordinator who will guide you through the necessary forms required on admission.

What is the difference between a CNA, LVN, and RN?

A Certified Nursing Assistant (CNA) is a health professional who works under the supervision of Registered Nurses (RN's) and Licensed Vocational Nurses (LVN's) to provide a wide variety of basic hands-on patient care. CNAs perform basic nursing functions such as personal care, taking vital signs, positioning patients, and ambulation.

An LVN provides basic bedside nursing care to patients under the direction of a physician or registered nurse. Duties within the scope of practice an LVN typically include, but are not limited to, provision of basic hygienic and nursing care; measurement of vital signs; basic client assessment; documentation; performance of prescribed medical treatments; administration of prescribed medications; and, performance of non-medicated intravenous therapy and blood withdrawal.

An RN's duties may include everything a CNA and LVN carries out, in addition to administering an IV, assessment of patients, skin care, and process doctors orders. Furthermore, RN's typically take on management positions such as the Director of Nursing, who is responsible for all nursing duties in the building.

What happens when my stay at Heartland Care and Rehabilitation Center is over? What options do I have?

Our goal is to rehabilitate you back to your optimal level. For some patients, this allows them to go home and resume daily activities, while others may need a change in their living arrangements in order accommodate their needs. For those that need to explore new living arrangements below are some of the options available to you:

Assisted Living
If you're feeling ready to take the next step in your recovery, Assisted Living is a natural progression. Assisted Living centers (sometimes called Retirement Centers) provide care for seniors who are healthy enough to not require nursing or therapy, but aren't quite sure if they are ready to transition home alone. Assisted Living centers cater to seniors who want a more "homelike" environment but with the added security of someone to check up on you 24 hours a day. Services typically include medication management, a wide array of activities, transportation to doctor's appointments and outings, furnished rooms, healthy and balanced meals, and socialization. Assisted living residences are registered, licensed or certified at the state level, usually by the department of health.

Home
Prior to discharging home, make sure to think about the environment you will be returning to. How many steps do you have to climb? Do you have adaptive equipment to aid in bathing? Who will be providing you groceries and cooking? How will you get to Dr's appointments or the pharmacy? Can you care for yourself independently? If you can answer each of these questions in the affirmative, you are probably capable of returning to home independently.

Home Health Care Services
Local agencies and associations may offer services for the senior community still living in a home setting. These services can include friendly visiting, home-delivered meals, personal home care services, senior centers, transportation, financial counseling programs, etc. It is highly recommended that you thoroughly research the vast number of Home Health companies.

Senior Housing
Senior housing is apartment or condominium properties for persons age 55 years or older. Senior housing complexes do not generally provide meals or personal care services to residents but they may offer social activities, transportation or other services. Services will vary depending on size, location, necessity and cost.

Independent Living Communities
Independent living communities are usually large groups of senior housing units. Like senior housing, independent living communities are age- restricted and services are mostly limited, but they will vary from community to community.